Subscription Agreement for Non-Urgent Medical Services
This Subscription Agreement ("Agreement") is entered into between Dr John P O’Connell, referred to
herein as the "Practitioner," having his principal place of business at “The Sheffield Clinic, Office 1, 1
Southbourne Road Sheffield S10 2QN”, and [Patient's Full Legal Name], residing at [Patient's Address],
referred to herein as the "Patient."
By using our Services, you, the “Patient”, confirm that you accept these Conditions and that you agree to
comply with them.
We may amend these Conditions from time to time. Every time you wish to use the Services, please check
these Conditions to ensure you understand the terms which will apply at that time.
1. Subscription Services:
The Practitioner agrees to provide non-urgent medical services to the Patient.
The Sheffield Clinic Ltd IS NOT AN EMERGENCY SERVICE AND FOR ANY CONDITION THAT IS A
MEDICAL EMERGENCY, THEN THE USE OF THE EMERGENCY SERVICES SHOULD BE EMPLOYED
BY CALLING EITHER 999, 111 OR ATTENDING A+E.
Medical emergencies can include (but the following is not an exhaustive list):
• loss of consciousness.
• an acute confused state.
• fits that are not stopping.
• persistent, severe chest pain.
• breathing difficulties.
• severe bleeding that cannot be stopped.
• severe allergic reactions.
• severe burns or scalds.
There are Two Subscription Levels of service available.
The ‘Gold’ Service is a monthly subscription of £50. This gives you face to face access to an experienced
GP within 72 hrs.
The ‘Platinum’ Subscription service is a monthly subscription of £75/month. This will also give you access
to an experienced GP face to face within 72 hrs but will also include an annual, detailed and bespoke
medical examination and blood tests ( see section 7.0 )
Both Subscription services are subject to an initial administration fee of £100.
The Practitioner will make reasonable efforts to schedule face-to-face appointments with the Patient within
72 hours of the Patient's initial contact, or within 5 working days if the 72-hour timeframe is impractical.
For both levels of subscription the standard consultation is for 20mins and will be charged at a rate of £75
per consultation. There is no limit to the number of consultations, within the year, at this rate. Longer
consultations can be arranged if required.
2. Subscription Fee Details:
(a) For Members, the Services will include initial contact by either telephone, text or email, followed by face
to face clinic consultations with our Doctors (the "Doctors") as more fully described on our website at
www.thesheffieldclinic.co.uk. Also included are written private prescriptions, referral letters, liaison with
third parties involved in your medical care, and any associated administrative costs. To ensure
continuity, we aim to ensure that you will always see your assigned Doctor, unless they are on annual
leave or unwell. In this situation, cover will be provided by another experienced Doctor.
(b) The Subscription fee will not include privately conducted laboratory tests or investigations,
medical examinations for insurance purposes, fitness for sports or charitable events, employment medicals
or fitness to work.
An annual Wellman/Wellwoman examination will be included as part of the Platinum subscription
service ( Details in section 7 )
We will aim to provide same day or pre-bookable appointments with a Doctor, Monday to Friday. Weekend
contact via text may be available.
We reserve the right to reject any application submitted to us to be a Member of either subscription service
or terminate your membership upon notice to yourself; if in our reasonable and professional opinion, we do
not think the Services would be beneficial or provide value to you. An example of these circumstances
would be where you are diagnosed with a chronic or life-threatening illness, which we reasonably believe
would be better treated in the NHS system.
3. Member Appointments
(a)Member Patients should access our Services and book appointments via the website, the dedicated
telephone number or through the online booking system accessed through The Sheffield Clinic Website. You are encouraged to give us as much advanced notice as possible for same day appointments. If we receive your same day appointment request after 2.00pm, then such appointment will be arranged appropriately at the doctor's discretion.
(b) We do not guarantee the availability of any particular Doctor at any particular time. We will do what we
can to arrange a consultation with a Doctor as soon as possible within the agreed time frame.
Members Fees and Payment:
The Patient agrees to pay a monthly subscription fee of;
Gold Subscription £50
Silver Subscription. £35
("Subscription Fee").
The Subscription Fee is payable in advance.
Subscription fee shall be paid to:
- The Sheffield Clinic Ltd, Virgin Money, Sort Code 05:08:48 Acc 2004963
Any other fees will be calculated on a ‘per item of Service’ basis which would be in addition to your monthly
membership subscription and you will be informed of any additional costs prior to incurring the same.
You shall pay all amounts due under these Conditions in full without any set-off, counterclaim, deduction or
withholding. We may at any time, without limiting our other rights or remedies, set off any amount owing to
us by you against any amount payable by us to you.
Termination of Membership
Without limiting our other rights and remedies, we may, in our absolute and sole discretion, at any time
terminate your membership under these Conditions with immediate effect for any reason, including if:
1. We reasonably believe that the Services are no longer suitable for you, such as where you have been
diagnosed with a chronic or life-threatening illness which would be better managed by the NHS or we have
safeguarding concerns in respect of our duty of care to you;
2. You do not comply with our zero tolerance policy.
4. Duration and Termination:
This Agreement shall be effective as of the date of acceptance and shall continue for one year.
Either Party may terminate this Agreement by providing written notice to the other Party at least 30 days
prior to the desired termination date.
Members may cancel their membership with us at any time by giving us 30 days' written notice. If you end
your agreement with us under this clause, we will refund the proportion of the fees you have already paid
reflecting the remaining complete months of the membership period following the effective date of your
cancellation.
You may end your agreement with us by calling us on 0345 5081448 or emailing us a
info@thesheffieldclinic.co.uk
You may cancel your agreement with us and your membership within 14 days of the day on which your
membership begins (“Cancellation Period”).
At the Clinic, other Services include:
Consultations with our Doctor for Health Checks, Blood Tests, Cervical Smears, Breast Examination and
instruction, Fitting of IUS or IUCD ( Coils ), ECGs and Exercise ECGs, Minor Skin Surgery ( for the removal
of Moles, Lipomas, Cysts, Skin Tags etc), Joint Injections, Ear Irrigation, Weight Reduction Advice and
Treatments. Please note that for all treatments we require you to book an initial consultation with a Doctor
to discuss your needs before any further diagnostics or treatment can be undertaken.
Note that the writing of prescriptions or referral letters or other services outside a routine consultation is
considered an additional service and will be charged appropriately.
5. Clinic Appointments
(a)Appointments for Private GP can be made by accessing the online booking system via the Semble link
sent in the members welcome pack. Otherwise contact the clinic on 0345 5081448 and request a call
back to arrange an appointment. Appointments for all other services are to be made by making an
enquiry via the appropriate enquiry form on the website ( www.thesheffieldclinic.co.uk ).
(b) Please allow a minimum of 24 hours’ notice if you need to cancel your appointment. Appointment
cancellations need to be notified to us by calling 03455081448 where we will be happy to rearrange your
appointment to another time. Any cancellation received with less than 24 hours’ notice will incur the full
charge for the appointment and no refund will be provided.
(d) All appointment cancellations made more than 24 hours in advance will incur a 10% cancellation fee.
We can offer to rearrange your appointment free of charge if your appointment is cancelled more than 24
hours in advance.
(e) We aim to provide the best possible service to all our patients and therefore request that you telephone
03455081448 if you are running late. If you are running late, we will make all possible efforts to ensure you
are seen by our Doctors but if this is not possible you may be asked to reschedule your appointment or wait
until one of our Doctors becomes available later the same day.
(f) If you are more than 15 minutes late for your appointment, we may not be able to accommodate you. In
this case, we may need to reschedule your appointment and you shall be charged another appointment
fee. We will do our best to reschedule your appointment for another day or time that is convenient to you.
(g) You hold us and the Doctor completely free of liability under every circumstance relating to your reason
for initial consultation in the event that you are late and your appointment is cancelled.
6. Clinic Fees and Payment
All Clinic consultations require full payment in advance when securing your booking via the on-line booking
system. This excludes payment for tests or procedures which will be payable on the day of your
appointment. We reserve the right to cancel an appointment if a doctor is not available for whatever reason.
Costs of all Addition/al Clinical Services will be discussed with you by your Doctor before going ahead. It is
essential that you bring an appropriate method of payment with you to your appointment to cover all costs
of the agreed Additional Clinical Services.
Refunds for appointments cancelled more than 24 hours in advance will be made via bank transfer. It may
take 5 to 7 working days for a refund to appear back into your account. All refunds will incur a 10%
administration/cancellation charge.
It is not possible to process refunds for medications, vaccinations, investigations or treatments once they
have been administered or dispensed, or refunds for Services or Additional Clinical Services that have
already taken place.
7. Annual Medical Examination:
The Practitioner agrees to provide patients, who are subscribed to the Deluxe service, an annual medical
examination, in a timely manner. This would involve a detailed physical examination, including Height,
Weight, BMI, Lung Function test ( PEFR, FEV1, FVC ). There will be a physical examination of the Chest
and Heart, Abdomen and Central Nervous System including examination of the eyes and retina. The ears
will be checked for physical abnormalities and there will be a detailed mole check.
A series of specific blood tests for FBC + Diff, ESR, U+E, LFTs, Uric Acid, Cholesterol HDL and LDL,
Calcium, Phosphate and Glucose will be taken.
A 6 Lead Rhythm ECG will also be part of the medical or if requested a 12 Lead ECG or a Maximal
Exercise ECG test ( which is used to examine the heart under duress), will be available at extra cost.
Any abnormalities found during the medical will be discussed and any action plan required will be initiated
either through the NHS or Privately.
The appointment for the annual medical examination ( Platinum Subscription only) will be scheduled at a
mutually convenient time within 6 months of commencing subscription payments.
All the other services on offer at the Clinic are available to any patient at the usual costs.
8. Confidentiality:
The Practitioner acknowledges their duty to maintain the confidentiality of the Patient's medical information
in accordance with applicable laws and regulations and The Sheffield Clinic’s privacy policy. A pdf copy of
the medical can be made available to the patient to give to their NHS GP if they so wish.
9. Limitation of Liability:
The Practitioner shall exercise reasonable care and skill in providing the Subscription Services. The
Doctor(s) providing the service are fully indemnified and registered with the GMC.
10. Governing Law and Dispute Resolution:
This Agreement shall be governed by and construed in accordance with the laws of the UK.
Any complaints will be dealt with in accordance with the Clinics’ complaints policy (available on request).
Any dispute arising out of or relating to this Agreement shall be resolved through good-faith negotiations
between the Parties.
If the Parties are unable to reach a resolution through negotiations, they agree to submit the dispute to
mediation or, if necessary, to binding arbitration in accordance with the rules of UK Laws of Arbitration.
9. Entire Agreement:
This Agreement constitutes the entire agreement between the Parties and supersedes any prior
understandings or agreements, whether written or oral, relating to the subject matter herein.